We frequently engage in the omnipresent process of negotiating to achieve desired outcomes. Some of us might refer to this process using different terms such as bargaining, influencing or persuading. As negotiation is everywhere, this is a critical skill for everybody to enhance. Mastering negotiation skills requires considerable effort and can be achieved by developing or enhancing your Negotiation Quotient. Negotiation Quotient is your ability to balance the key phases - planning, engaging and closing - with appropriate behaviors and effective use of techniques. In this book, I will introduce 'The Balance of Negotiation' highlighting the three phases of negotiation as well as the key behaviors and techniques that are essential to achieving a desirable end result. On a daily basis, we come across a multitude of negotiations. In this edition, the negotiation theories and concepts have been illustrated by prominent stories and examples, and daily life experiences, personal as well as
