Process excellence is not a new concept but merely a 'new' buzzword for business process management (BPM) in keeping with the spirit of the times. New and innovative BPM technologies, as well as increasing complexity triggered by global supply chains, increasing digitalisation and regulation, and geopolitical tensions, are reviving business process management and giving this approach a new dynamic. But is it enough to give the child a new name, and what are the reasons why this concept has fallen short of expectations for decades? Aligning and efficiently transforming business processes for sustainable corporate success requires not only new BPM technologies but also fundamental organisational changes. This book is intended to encourage the achievement of process excellence and addresses aspects that go beyond traditional business process management, but without which successful process management and, thus, genuine process excellence will not be possible in the future.
