Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

The official guide for the EXIN SIAM™ Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: * Know their role, responsibilities and context in the ecosystem * Are empowered to deliver * Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service