“This edition comes highly commended by me, it’s an excellent reference and companion to developing the experience and expertise necessary to function in today’s healthcare environment.” Lord Victor O Adebowale MA CBE, Chair NHS Confederation, Leadership Coach, Executive Chairman, Visionable “A welcome update, given the even more acute challenges we face in healthcare and policy since the last edition, with new and timely chapters, edited by two of the leading groups in healthcare management and policy.” Professor John Øvretveit, Medical Management Center, Karolinska Medical University, Sweden This internationally renowned book is written by leading experts in the field and covers all the key aspects of healthcare management. Written with healthcare managers, professionals and students in mind, it provides an accessible and evidence-based guide to healthcare systems, services, organisations and management. Key areas covered include: * Structure and delivery of healthcare services