The book explores and positions citizen centricity within conventional public administration and public policy analysis theories and approaches. It seeks to define an appropriate perspective while utilizing popular, independent, and standalone concepts from the literature that support citizen centricity. Additionally, it illustrates the implementation part with practical cases. It ultimately presents a novel and descriptive approach to provide insights into how citizen centricity can be applied in practice. This descriptive novel approach has three essential components: a base and two pillars. The foundation includes new-age public policy making approaches and complexity theory. The first column reflects the conceptual dimension, which comprises supporting concepts from the literature on citizen centricity. The second column represents the practical dimension, a structure supported by academic research that provides practical cases and inspiration for future applications. The
