Root Cause Analysis, or RCA, 'What is it?' Everyone uses the term, but everyone does it differently. How can we have any uniformity in our approach, much less accurately compare our results, if we’re applying different definitions? At a high level, we will explain the difference between RCA and Shallow Cause Analysis, because that is the difference between allowing a failure to recur or dramatically reducing the risk of recurrence. In this book, we will get down to basics about RCA, the fundamentals of blocking and tackling, and explain the common steps of any investigative occupation. Common investigation steps include: * * Preserving evidence (data)/not allowing hearsay to fly as fact * * Organizing an appropriate team/minimizing potential bias * * Analyzing the events/reconstructing the incident based on actual evidence * * Communicating findings and recommendations/ensuring effective recommendations are actually developed and implemented * * Tracking bottom-line results/ensuring
