In this ground-breaking book, Niall Downey – a cardio-thoracic surgeon who retrained to become a commercial airline pilot – uses his expertise in medicine and aviation to explore the critical issue of managing human error. With further examples from business, politics, sport, technology, the civil service and other fields, Downey makes a powerful case that by following some clear guidelines any organisation can greatly reduce the incidence and impact of human error. While acknowledging that in our fast-paced world getting things wrong is impossible to avoid completely, Downey offers a strategy based on current best practice that can make a massive difference. He concludes with an easy to use, aviation-style Safety Management System that can be hugely helpful in avoiding preventable catastrophes in organizations of all kinds. An acknowledged expert in error management, Niall Downey advises governments, major corporations and the health industry on how to develop a systemic approach
