The Process Development Handbook is a part of Frontwalker’s framework for business development, Blueport®. Its task is to link strategies and value offerings with the operational activities that will realize them. A new or adjusted business idea, business strategy, or value offering is translated into a working new organization, in particular in terms of its processes. The Process Development Handbook describes how to safely and efficiently identify those processes that are required for the business, establish how they should work, describe them well and then formulate sensible requirements for supporting IT systems. It is relatively straight forward and useful regardless of previous method experience. This is a book for you who are interested in the art of process development, who believe in the use of graphical models to give good pedagogical descriptions of the processes and their relations to supporting information systems, and who are prepared to spend some time to learn the
